• Phone 01229 314250
  • info@sharpsdigital.co.uk
  • 111 Duke Street, Barrow-in-Furness, Cumbria

PAYMENT POLICY

PAYMENT POLICY



Like any business, we understand the nature of cash flow and we aim to be as flexible as possible with our payment policy.

This document explains our approach to payment requests and late payments.

Part 1 – Web Hosting Services
Invoices for the following services, web hosting, domain registration, SSL Certificates, will be issued approximately one month before the expiry of the service unless you are on shorter credit terms due to previous payment issues.
Reminders will usually be issued when possible before the payment is due. Occasionally a reminder may not be issued so it’s important that you keep track of the due date yourself.

All domain names come up for automatic renewal on a 12-monthly basis, this is standard practice and applies to every domain name on the internet, everybody must renew a domain name for continued usage. As we host thousands of them we reserve the right to pre-emptively collect any renewal costs.

If payment is unable to be automatically collected and payment is not made within 24 hours of the due date expiring, then the site is liable to be suspended. This incurs an additional £49+VAT reconnection fee payable in advance.

The site will remain on our servers in suspended state for two further weeks. After this point if payment is still not received, it will be removed from the servers. To have it reinstalled after this carries an additional £98+VAT charge payable in advance.

Please note that if payments are consistently received after the due date, then this will lead to a reduction in the credit terms we can offer you and possibly result in your account becoming suspended.

If you do not wish to keep your domain name you must put this in writing to us 60 days prior to renewal otherwise they will automatically renew. Once a domain name has been renewed there is nothing Sharps Media Group Ltd can do about this, we act as a third-party agent, between you and the relevant governing body to whom the domain renewals are paid to.

All Domain names have different re-licensing fees to the relevant registrars, we charge a flat fee of £49+VAT annually, this includes us doing all the paperwork and paying the relevant fees to the regulatory bodies concerned it also includes us setting up and hosting any email services on your domain name(s).

If you wish to transfer your domain name(s) to another Hosting Provider, we will gladly do this for you and we charge a flat fee of £50+VAT per domain.

As per registrar policy, all domain name(s) registrations and renewals are final. No refunds are given on successful domain registrations or renewals. All domain names will automatically renew 15 days prior to renewal unless written notice is received stating otherwise.

Once a domain name has been registered we are unable to alter them in name or extension, should additional domains be requested they will be chargeable at the current market rate plus admin fees. If management review a cancellation for a domain name and a successful refund is issued, a £100 admin fee is payable.

Part 2 – Web Design Services
Sites hosted with us
Minor work on existing sites

If your site is hosted with us, you need to ensure the renewal fee is paid immediately, to prevent downtime and a fluctuation in rankings. On occasion we may allow 7 days credit (unless you are on shorter credit terms due to previous payment issues) following the completion of any minor work.

Reminders will usually be issued when possible before the payment is due. Occasionally a reminder may not be issued so it’s important that you keep track of the due date.

All websites hosted with us require the hosting to be paid on the agreed date. Websites come up for automatic renewal on a 12-monthly basis, this is standard practice and applies to every website on the internet, everybody must renew a website hosting for continued usage. As we host thousands of them we reserve the right to pre-emptively collect any renewal costs.

If payment is not made within 24 hours of the due date expiring, then the site is liable to be suspended. This incurs an additional £49+VAT reconnection fee payable in advance.

The site will remain on our servers in suspended state for two further weeks. After this point if payment is still not received, it will be removed from the servers. To have it reinstalled after this carries an additional £98+VAT charge payable in advance.

Complete Project builds (new sites)

Complete project builds must be paid for in full before the site goes live unless otherwise agreed. (If you are on a finance plan, then the first instalment must be paid)

If payment is not made within this timeframe, then the site is liable to be suspended. This incurs an additional £49+VAT reconnection fee payable in advance.

The site will remain on our servers in suspended state for two further weeks. After this point if payment is still not received, it will be removed from the servers. To have it reinstalled after this carries an additional £98+VAT charge payable in advance.

Sites hosted on external servers (Not Sharps Digital Servers)

For complete site builds that are to be hosted on external servers, payment must be made in full and a transfer fee to be processed before a site can be released to your hosting.

For smaller work and minor updates, credit periods may be offered to long standing clients, otherwise work will need to be paid for before changes are made.

Part 3 – Placements
Payment is due upon the Placement going ‘live’. A one-off setup fee is taken upfront, alongside your First Monthly Payment.

If payment is not received by this point, then we reserve the right to suspend the Placement, until payment is received in full, collections will then recover the invoice amount in full, to cover the fees Sharps Digital will have incurred. Please refer to our Payment Policy, you can find it here.

By Purchasing Placements, you have agreed to the terms & conditions. Failure to comply with these terms will require the client to settle the invoice regardless of the amount of work that has been completed.

Placements works on an automatic rolling month by month basis. Our one-month rolling payment plan doesn't have a specific end date, so it'll 'roll on' unless you tell us you want it to stop. Placements is very flexible, to pause a Placement Campaign, we advise that you simply contact your account manager in writing. Any Payments due within 7 days of pausing will be automatically taken. If you wish to cancel a Placements product, please follow our Cancellation Policy.

Our Placement Positions come at a Fixed cost, this means you can expect your monthly payment to be the same price each month, regardless of how many people have viewed or clicked your Placement. In rare cases monthly payments are subject to change, this is dependent on things like Google algorithm changes and CPC inflation. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre-payment. If any such changes occur and a monthly payment plan needs a price alteration, although we reserve the right to make the price change, we will inform you immediately out of curtesy, giving you options and notice before any alterations to your account take place.

Part 4 – Web Design Services
Late commercial payments: charging interest and debt recovery

When a payment becomes late
If payments fail and your account falls into arrears, interest and debt recovery costs will be applied to your account, we cannot accept a business paying late for goods or a service.

If you agree a payment date, it must be within 60 days, as standard for all business transactions.

If you do not agree a payment date, the law says the payment is late 30 days after either:
• You receive the invoice
• The goods have been delivered or the service has been provided the service.

Interest on late commercial payments
The interest we will charged to your business for late payments for goods or a service is ‘statutory interest’ - this is 8% plus the Bank of England base rate for business to business transactions.

Check the current Bank of England base rate and previous rates.

A new invoice will be issued, to add interest to the money you’re owe.

Late commercial payments: charging interest and debt recovery

Sharps Digital will claim debt recovery costs on late payments.
Sharps Digital will charge a business a fixed sum for the cost of recovering a late commercial payment on top of claiming interest from it.

The amount charged depends on the amount of debt. We will charge the business once for each payment made.

Amounnt Of Debt

  • Up to £999.99
  • £1,000 to £9,999.99
  • £10,000 or more
Debt Recovery Charge

  • £40
  • £70
  • £100






These amounts are set by late payment legislation - September 2018

We may also claim against you for reasonable costs each time we try to recover the debt.

We may, at any time, and at our sole discretion, modify our Terms and Conditions of Use, including our Payment Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting.

Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.

We are dedicated to providing a top-class service to all of our customers, if any help or advice is needed please contact our support team on the main landline number on our website.



Sharps Media Group Limited trading as Sharps Digital. Company No: 11424245. Revision 1.0. 17/10/2018