• Phone 01229 314250
  • info@sharpsdigital.co.uk
  • 111 Duke Street, Barrow-in-Furness, Cumbria

REFUND AND CANCELLATION POLICY

REFUND AND CANCELLATION POLICY



Web Design
As per our web & app design terms and conditions, If a site is hosted with us, then payment is due upon the site going ‘live’. If payment is not received by this point, then we reserve the right to suspend the site until payment is received in full or collections will deal with your account accordingly. If the site is hosted externally, then payment is due in full before the code and site design can be released for upload to your hosting server.
Once you agree for a site to go live on the internet, then you are agreeing that you are fully satisfied with the work and no future refunds can be given for the fees paid.

Web Development
Web Development Payments for custom web development projects are to be made in full upon Sharps taking on the project, on occasion payment plans may be offered as a curtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Sharps Digital and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Payments for Search Engine Optimisation, Internet Marketing and Social Media Optimisation services are non-refundable, and Sharps Digital do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are non-refundable as it is applied to costs immediately incurred by Sharps Digital in initiating services. If a project is cancelled or postponed, all monies paid are retained by Sharps Digital and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Search Engine Optimisation, SSL Certificates and Social Media Optimisation
Payments for Search Engine Optimisation, SSL Certificates and Social Media Optimisation services are non-refundable, and Sharps Digital do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are non-refundable as it is applied to costs immediately incurred by Sharps Digital in initiating services. If a project is cancelled or postponed, all monies paid are retained by Sharps Digital and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Cancellation must be provided by writing to Sharps Digital as per our Terms and Conditions.

Domains and Web Hosting
The registration and use of your domain names are subject to our general terms and conditions of use, you shall ensure that you are aware of those terms and conditions and that you comply with them. Any charge for a domain name paid by you to us shall be non-refundable. A web hosting contract may be cancelled after the account has been set up, however neither a full or partial refund based on the remaining months of a year’s hosting fee can be given. Cancellation must be provided by writing to Sharps Digital as per our Terms and Conditions.

Placements
Payment is due upon the Placement going ‘live’. A one-off setup fee is taken upfront, alongside your First Monthly Payment. If cancellation is made or if payment is not received by this point, then we reserve the right to suspend the Placement, until payment is received in full, collections will then recover the invoice amount in full, to cover the fees Sharps Digital will have incurred.

By Purchasing Placements, you have agreed to the Placement terms & conditions. Failure to comply with these terms will require the client to settle the invoice regardless of the amount of work that has been completed. Placements works on a rolling month by month basis. Our one-month rolling payment plan doesn't have a specific end date, so it'll 'roll on' unless you tell us you want it to stop. To Cancel Placements, we advise that you simply contact Sharps Digital in writing on headed paper. Once notification has been received your Placements will be cancelled and you will no longer hold the position. Any Payments due within 7 days of notification will be automatically taken.

Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal or Stripe Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. Requesting a chargeback or opening a dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. There will be a £50+VAT Chargeback fee for any disputes that arise. Please read and make sure you fully understand our refund policy prior to making a payment

Late commercial payments: charging interest and debt recovery

When a payment becomes late
If payments fail and your account falls into arrears, interest and debt recovery costs will be applied to your account, we cannot accept a business paying late for goods or a service.

If you agree a payment date, it must be within 60 days, as standard for all business transactions

If you do not agree a payment date, the law says the payment is late 30 days after either:
• You receive the invoice
• The goods have been delivered or the service has been provided the service.

Interest on late commercial payments
The interest we will charged to your business for late payments for goods or a service is ‘statutory interest’ - this is 8% plus the Bank of England base rate for business to business transactions.

Check the current Bank of England base rate and previous rates.

A new invoice will be issued, to add interest to the money you’re owe.

Sharps Digital will claim debt recovery costs on late payments. We will charge a business a fixed sum for the cost of recovering a late commercial payment on top of claiming interest from it.

The amount charged depends on the amount of debt. We will charge the business once for each payment made.

Amounnt Of Debt

  • Up to £999.99
  • £1,000 to £9,999.99
  • £10,000 or more
Debt Recovery Charge

  • £40
  • £70
  • £100






These amounts are set by late payment legislation – September 2018

We may also claim against you for reasonable costs each time we try to recover the debt.

We may, at any time, and at our sole discretion, modify our Terms and Conditions of Use, including our Payment Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting.

Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.



Sharps Media Group Limited trading as Sharps Digital. Company No: 11424245. Revision 1.0. 17/10/2018